Why use Direct Group Claim Solutions


Direct Group is one of the UK’s largest Third Party Administrator, providing a wide range of insurance, warranty and claims services to clients across the financial services sector. We can seamlessly support any step of the claims process and help to reduce your average customer life-cycle and claim costs whilst helping to protect and reduce risk to your business.


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Contents claims

Property Claims icon

Property claims

Travel Claims icon

Travel claims

Specialist Claims

Specialist claims

Protection Claims

Protection claims


First Notification Of Loss (FNOL)

Validation

Claims Handling

Fraud Detection

Supply Chain Management

Settlement options

MI, IT, Compliance, Fraud Investigation team

Our Services


Our full range of services provides the unique opportunity to deliver a fully outsourced claims management function to key partners across the UK Financial Services & Warranty markets.

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Desk Based Management

We can support your customers from the first point of contact to report a new claim, run eligibility checks and servicing through to settlement , via our UK call centres

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Settlement options

Our supply chain facilitates efficient ‘new for old’ , e-voucher or refurbished settlement options and we can provide inspection, collection and repair services.

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Loss Adjusting

Our field and desk based claims assessment and loss adjusting team, provide s a nationwide service, to ensure claims are validated and customer s receive a fair settlement

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Validation

our extensive in-house contents database. Valid8 , is able to quickly and accurately search for like-for-like contents replacements

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Supply Chain and Networks

Our large network of contractors delivers choice, flexibility and scale whilst we manage the risk and compliance associated with supplier due diligence

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Surveying

We provide surveying services for larger loss claims , and we will project manage the entire claim through to completion

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Investigations

Our in-house fraud investigations team can provide support from entry level fraud tests through to cognitive phone interviewing and bespoke investigations

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Recoveries

We can provide a service to recover damaged items and cost-efficient disposal methods or salvage options to help control claims costs

Our Systems


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Valid8 validation tool

Our bespoke in-house software, matches products like-for-like, using the item’s make, model and specification to find the most suitable replacement in today’s market, from our extensive supply chain and assesses the lowest cost settlement from all suppliers to control indemnity spend.

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Customer online claims portal

A ‘self-serve’ option for customers to register claims online, without the normal delays of using paper based registration forms and restrictive call centre opening times.