Why use Direct Group Third Party Administration (TPA) Services


Direct Group provides a full range of administration services on behalf of Distributors and Insurer Partners on a white labelled, schemes basis across a number of product classes.

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Extensive management information capability to ensure that all aspects of the insurance are transparent and reportable

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We can take care of the data requirements, from policy data collection, import and validation through to the migration of existing schemes, policies and DD collections

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Flexibility and scalability to support most marketing and sales activity requirements

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Consistency of fulfilment across multiple products, with high quality customer interaction

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Access to popular Industry platforms and/or the option of our bespoke market –leading and efficient IT platform

Our Services


We operate across a comprehensive range of general and specialist insurance products including property, motor, travel, life and protection, covering personal lines, commercial and non-standard risks.

Premium & policy management

Premium, policy and disbursement management

Premium, policy and disbursement management We can provide compliant Direct Debit collection, card payment and premium funding solutions through to premium or commission invoicing . We also offer bordereaux management services, helping to remove internal pressures on ensuring data meets Lloyd’s set standards

Sales & servicing

Sales and servicing

Our online affinity portal can be white-labelled and covers a wide product set,. It ‘s been designed to simplify the sales process and optimise conversion. Whilst our offline sales service team efficiently supports the customer journey

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Renewals

Our white-labelled, online self-serve customer portal has been developed to improve the customer’s experience and increase retention and our offline team are on-hand to support with enquiries

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Performance management and reporting

We have automated data processing capabilities and can provide self-serve, online reporting through our real time web-enabled reporting platform. We add value through analysis and interpretation of data to help our clients make informed business decisions