Validation Services

One of the UK’s leading independent validation businesses

Direct Validation Services is part of Direct Group and is one of the UK’s leading independent validation and fulfilment businesses. Handling over 200,000 claims a year, our clients include many of the largest Banks, Insurance and Utility companies who rely on DVS to efficiently handle their customers’ claims. Our expertise extends across the following commodities groups:

  • Electrical
  • Leisure
  • Jewellery
  • Property

Using our intelligent software combined with specifically engineered processes and expert claims handlers, Direct Validation Services is able to quickly source and replace products from over 35 different suppliers including major high street brands. Direct Validation Services can also repair and inspect items allowing verification of the claim and enhancing customer satisfaction where a repair can be successfully completed. The benefits of the services we offer are delivered through a combination of market leading validation software, ‘product experts’ who guide customers through their claim and a complete focus on the customer journey and overall customer satisfaction.

Jewellery Validation

Direct Validation Services also offers a full jewellery appraisal, validation and replacement service. Using the UK’s first automated jewellery validation solution Direct Validation Services are able to ensure consistent validation leading to reduced claims cycle times and more accurate validation. This approach is supported by a dedicated team of jewellery appraisers and Field based assessors enabling Direct Validation Services to manage more complex claims as well as offering an enhanced level of personal service.

Property Validation

Direct Validation Services provides a desk top validation service for less complex property claims. Our highly experienced claims handlers have the appropriate knowledge to scope, validate and settle building works quickly using industry leading software which ensures that a customer receives an accurate and fair settlement. Alongside the desk top validation capability, our directly employed team of Claim assessors, surveyors and loss adjustors cater for large loss restoration providing clients with a full turnkey solution.

Summary of Direct Validation Services

Our scale and innovative approach, combined with our focus on continuously improving our service and optimising settlement on behalf of our clients has assisted Direct Validation Services in becoming one the UK’s largest and most admired independent validators. To understand more about the services provided by Direct Validation Services and how we might be able to add value to your business and customers, please contact us.