Administration Services

Experienced in delivering tailored distribution solutions to enhance our clients offering

Direct Group’s Administration division helps some of the best known insurance and retail brands sell and administer a wide range of insurance products through multiple channels including telephone and internet. Our dynamic and experienced insurance teams confidently manage over 3 million customer policies each year, handling thousands of customer interactions every day to a consistently high standard on behalf of our insurance and retail partners. Take a look at some of our case studies to see how we have helped our insurance business partners grow

Delivering value across a full range of insurance products

We operate across a comprehensive range of general and specialist insurance products including property, motor, travel, life and protection, covering personal lines, commercial and non-standard risks. Our partners can choose from a menu of insurance services from product development and flexible sales platforms, through to premium collection, policy administration and claims handling. Our insurance solutions can be tailored to fit individual partner needs and delivered to market quickly. We operate both inbound and outbound contact centres in multiple locations, handling sales and service calls, email and internet enquiries on behalf of clients. We have flexible telephony resources which enable us to scale up to meet the demands and marketing activity associated with each partner.

Our range of insurance distribution services includes

  • Personal, Commercial and Landlord Products
  • Capacity Provision
  • Binding and Delegated Authority
  • White Labelled ‘Quote & Buy’ Solutions
  • Specific Sales Campaign Management
  • Referrals – Specialist and Non Standard Risk
  • Policy Servicing
  • Multiple Platforms – Industry and Bespoke
  • Premium Funding Solutions
  • Customer Services

Developing strong insurance partnerships

By combining our own underwriting capability, through Millennium Insurance Brokers, along with strong and varied insurer and financial services relationships we are able to create innovative insurance business models that represent value for us and our partners. Contact us today to join the growing number of clients who choose Direct Group to manage their insurance services from marketing, sales and service through to renewals and claims administration.

Delivering reach for Only Young Drivers

Only Young Drivers has teamed up with Direct Group to deliver an end to end insurance solution which offers reach through aggregators. Find out more

Providing a flexible sales and service platform for Uinsure

Uinsure has worked with Direct Group over the past 5 years to develop a robust sales and service platform for broker partners. Find out more