Claims Solutions

Experts in providing insurance claims solutions and services

Direct Group combines technology with over 27 years experience to manage insurance claims on behalf of some of the best known insurers and financial services brands in the UK. Our clients trust us to provide flexible claims solutions across a wide variety of markets and we are specialists in Property, Motor, Travel, Payment Protection and Liability insurance claims management. With teams of experienced claims handlers and loss adjusters we can manage all aspects of the claims process see what our business partners have to say about working with us.

Robust insurance systems that offer scale and flexibility

Our Operating System provides a robust, reliable and secure platform for managing insurance claims and policy administration including extensive management information and online reporting capability for clients. Our claims management services include

Direct Group Claims management service also includes a specialist liability team who provide technical expertise and a quality service to our clients across property owners, public and personal liability. For over 20 years we’ve been building strong partnership arrangements with rehabilitation experts, lawyers and nationwide investigators in a range of specialist fields. Our extensive network of approved suppliers enables us to put right the loss or damage suffered by client insured customers quickly and cost effectively anywhere in the UK.

Direct Validation Services – Replacement and Repair

Through our Direct Validation Services division, which is part of Direct Group,  we are also able to manage the repair and replacement of a wide range of items that may form part of any household contents claim. Our innovative in-house software contains details of hundreds of thousands of household electrical and consumer electronic items and uses real time stock feeds with leading retailers to quickly source and replace items. Direct Validation Services can also offer insurer customers the convenience and flexibility of using a secure voucher card to buy replacement items at retailers including Argos.

Direct Group Investigation Services – Detecting and preventing fraud

Direct Group Investigation Services (DGIS) takes a lead in fraud identification and prevention. The team consists of experienced desk and field investigators who use the latest technology and behavioural sciences techniques (including interactive telephone interviewing) to identify both legitimate and potentially fraudulent claims. Our fraud prevention work helps save our clients substantial amounts of money every year. Click here to find out more about DGIS. Get in touch today to find out more about how our insurance services can help your business.