Testimonials
"UKU have recently transferred a number of schemes to Direct Group and we are delighted to be working in partnership with them. Direct Group have been able to offer a complete end to end solution and have demonstrated an ability to offer tailored claims handling solutions to niche markets. We were particularly impressed with the quality of their operating system and their ability to smoothly implement the transfer of the schemes. We have no hesitation in recommending them."
Graeme Bell, Director of Claims and Operations, UK Underwriting Limited
"Cattles is a rapidly growing, diverse financial services organisation which requires an insurance partner who can produce innovative insurance solutions and ensure customer service levels are maintained whilst keeping pace with our development."
Ian Cummine, Business Development Director, Cattles plc
"We are very impressed with the systems and procedures in place at Direct Group which ensure that policies are put in place quickly and claims handled in an efficient and fair way. We have been especially delighted with the added value services provided by them including the provision of detailed management information, product and sales training and regulatory support and advice. Direct Group has delivered more than was promised and I would have no hesitation in recommending them."
Gary Bailey, Sales & Marketing Director, Blemain Group
"We are proud to say that we have worked with Direct Group for over 12 years. They are one of the most professional and accomplished partners in their marketplace."
Paul Everett, Director of Client Services and Operations, Europ Assistance
"As we expand into the UK creditor market, it was an easy choice to appoint Direct Group as administrator and claims handler for our creditor business. Their flexibility and in depth market experience deliver a ‘best in class’ business process outsourcing facility for major blue chip clients."
Nigel Wilkinson, Director Schemes, Allianz Schemes
"Direct Group manage a number of creditor schemes on our behalf. We have found them to be efficient and proactive claims handlers with very good management information and analysis capabilities. We look forward to continuing to work with and develop our relationship with them."
Norwich Union Insurance Limited
“Rather than having multiple relationships with insurers, software suppliers and administrators a partnership with Direct Group has allowed us to develop our business concept with a single point provider for our entire insurance solutions needs. Their flexible and fully automated systems have allowed us to go to market in an exceptionally short time frame."
Simon Stevens, Managing Director, Uinsure Ltd
“The transfer of JDW’s claim administration from ACS to Direct Group went very smoothly and it was a great pleasure to meet all the Direct Group team during our recent visit. I was impressed - not only by their Systems but their professionalism – and their willingness to accommodate our requests. I was left with a very favourable impression and felt confident, that the service that they provide to both our customers and staff, is first rate.”
J D Williams - Susan Benfield
