Property
Direct Group Property Services – our property division provides Claims Handling and the management of the supplier network, across a number of insurer partners. This proposition is underpinned by Direct Group’s philosophy and culture of continuous improvement by a team of highly motivated, trained and empowered individuals who ensure that the customer is core to the service delivered. Direct Group continually strive to improve both its systems and processes to improve the customer experience, speed up the claims handling process and maximise efficiencies whilst maintaining the highest level of quality.
Key services include:
- FNOL
- Claims management
- Loss adjusting
- Project management of high value claims
- UK field force
- Use of mobile technology
- Branded telephone service
Direct Group performs Policy Administration including Renewals management and Premium Collection.
Direct Group can support multiple payment methodologies including cash, cheques, payment cards, credit cards, weekly, monthly and annual Direct Debit and collection by the third parties. These premium collection processes are flexible within a robust control framework
Direct Validation Services provide validation of contents claims across all insurer commodities, supporting the home contents & personal possessions insurance sector delivering:
- Efficient processes
- Excellent customer service
- Reduce lifecycle of a claim
- Minimise and control indemnity spend
- Optimise settlement costs
- Continual improvement
- Innovation
In today’s society property has become a central and integral part of the population’s lifestyle. With property prices fluctuating, utility bills on the increase, the cost of home improvements and the range of costly everyday household appliances providing our delivery partners with appropriate protection products for this sector is crucial.
We have developed a product range encompassing traditional insurances such as building and contents as well as assistance products for everyday emergencies through key, legal and home emergency. Within this range we have included our travel insurance.
Products include:
- Buildings
- Contents
- Home Emergency
- Key
- Legal / Liability
- Household Warranty
- Gadget
- Mobile Phone
- Travel
