MetLife outsources back office to Direct Group

07/01/2009 09:00:00 by Marketing

MetLife’s UK Protection Business, MetLife Limited and MetLife Insurance Limited, announced today it had reached agreement with Direct Group to transfer its administration and claims handling activity to Direct Group in a 5 year deal as part of its ongoing plans to develop further in the UK market.

The administration contract will cover a broad range of protection based products including Mortgage PPI, Credit Card PPI, Income Protection, Loan PPI (secured & unsecured) & Personal Accident.

Colin Moody Managing Director of MetLife’s UK Protection Business commented “MetLife are very pleased to be working with Direct Group, as they have demonstrated expertise in administering the products we underwrite and focus on great customer service”.

Derek Coles Chief Executive Officer added “the outsourcing of administration to Direct Group shows a growing relationship with MetLife and continues the company’s expansion in the outsourcing arena. The successful transition of a number of blue chip names including MetLife further demonstrates the delivery capabilities of our business. I am delighted to start the year on such a positive note”.

Notes to Editors

Company Background

Direct Group has grown rapidly since its launch in 1990 and was subject to a management buyout in August 2007; the management team acquired the business with the backing of Lloyds Development Capital and Barclays Bank.  This deal has been the launch pad for rapid growth for Direct Group as it on track to treble over the next three years through acquisition and organic growth.

Company Vision and Culture

As a Managing General Agent (MGA), Direct Group aims to be the leading insurance services provider to the UK financial services marketplace. This vision is based around a philosophy of “treating customers and partners as we would expect to be treated ourselves”. The high quality of service offered by Direct Group is supported by a scalable and robust business platform which not only provides Clients’ and Insurers’ with unparalleled quality of management information but also provides the basis for expansion into new products and new market sectors.

Direct Group currently operates on a business-to-business basis by offering products to financial institutions, corporates and affinities. The services offered by Direct Group include product design, account development and training, policy administration, premium collection, claim handling and sales, insurer and captive reporting.

Direct Group Limited is authorised by the FSA.

For further information contact Hilary Thompson – PA to Directors, Direct Group 01302 380302 or e-mail hilarythompson@directgroup.co.uk

MetLife Limited and MetLife Insurance Limited

MetLife Limited and MetLife Insurance Limited (MetLife) are affiliates of MetLife, Inc. MetLife offers creditor, personal accident and critical illness through major banking partners in the United Kingdom and the European Union. For more information about MetLife, please visit the company’s website at www.metlife.co.uk 

MetLife, Inc., through its affiliates, reaches more than 70 million customers in the Americas, Asia Pacific and Europe. Affiliated companies, outside of the U.K., include the number one life insurer in the United States (based on life insurance inforce), with over 140 years of experience and relationships with more than 90 of the top one hundred FORTUNE 500® companies. The MetLife companies offer life insurance, annuities, automobile and home insurance, retail banking and other financial services to individuals, as well as group insurance, reinsurance and retirement and savings products and services to corporations and other institutions.

For further information contact Katie Delamain – Blunt, Marketing Manager, MetLife.

07827 950 379 or email Katie.delamain-blunt@uk.metlife.com