RDG crowned Customer Champion of the Year at the Insurance Times Awards 2015


Ryan Direct Group (RDG), the leading insurance services provider, is celebrating after winning the ‘Customer Champion of the Year – Broker’ award the Insurance Times Awards 2015 held at Battersea Evolution on 1 December.

Strong Competition

RDG won the award despite strong competition from Ageas, Jelf Insurance Brokers and Kingsbridge.

Judging the awards was a two phase process. After being shortlisted for the initial written submission, RDG gave a presentation to a panel of judges to bring the submission to life.

The judging panel for the awards consisted of heads of industry leading insurance providers including AXA, Arthur J Gallagher, UK General, Zurich and Aviva.

Proud Winners

RDG’s submission focused on the company’s dedication to all things customer, and stressed how the customer is at the heart of everything within the business.

Having implemented their ‘Think Customer’ initiative across all sites, RDG has delivered a reduction in claims settlement times, fewer customer complaints, improved satisfaction and new business opportunities.

Derek Coles, CEO of RDG said “This award is a great testament to the hard work from all of our staff this year. Winning “Customer Champion of the Year” is a great accolade for RDG and is a proof point for our customer commitment”

RDG were also proud to sponsor the ‘Commercial Lines Insurer of the Year’ award which was claimed by AXA Insurance.


About Ryan Direct Group

Ryan Direct Group (RDG) is the UK market-facing business for Ryan Specialty Group in the United States.

RDG is a long-established, successful Insurance Solutions Provider that’s highly regarded by the insurers, brokers, finance companies and affinity partners who we work with. We are involved in all aspects of insurance activities and in every insurance sector from property and casualty to life and motor.

The group has 475 staff across sites in Doncaster, London, Manchester, Preston and Elland.  For more information on RDG visit: http://www.ryandirectgroup.co.uk/about

For more information please contact Ben Welsh: Certus Ltd – 07568 382040