Colleague Videos

Direct Group described by colleagues

Direct Group colleagues provide their insight into what it’s like to work for our company.

Colleague Overview

Our colleagues describe the insurance services we provide and what it’s like to work at our offices.
Ann Marsden – Claims Team Leader

Ann Marsden, Team Leader within our Claims Services, explains how we focus on the customer journey to provide a fast efficient claims service.
Emily Taylor – Finance Team Leader

Emily Taylor, Claims Account Team Leader, talks about the finance elements of the service offered to Direct Group clients and also what it’s like to work for our company.
Gavin Pumford – Distribution Partnership Manager

Gavin Pumford, Distribution Partnership Manager, talks about the insurance claims and distribution services offered by us and what it’s like to work at our company.
Kelly Weatherall – Training Officer

Kelly Weatherall, Training Officer, talks about the range of training and support options available for our colleagues.
Lisa McCann – Niche Claims Manager

Lisa McCann, Niche Claims Manager, talks about the claims service offered to clients and the focus on providing a fast effective service at a time of need.
Pam Wiggins – Head of Human Resources and Talent

Pam Wiggins, Head of Human Resources and Talent, talks about the structures in place to attract, train, develop and retain the best people in order to provide an excellent service to our clients and end customers.