Who We Are

Direct Group combines the latest technology and great customer service to provide insurance solutions to some of the UK’s best known insurance and retail brands. Founded in 1990, Direct Group has experienced rapid growth to become one of the largest insurance services providers in the UK.

Our business is backed by our parent company, the Ardonagh Group, and is built on a strong track record of providing customer service excellence. Our 600+ employees support us to confidently manage over 3 million customer policies each year, and handle thousands of customer interactions every day on behalf of our insurance and retail partners. Our business operates in three main areas:

  • Claims – Our friendly and experienced call centres and specialist staff, support many well known brands in providing claims assistance such as first notification of loss, fraud prevention, validation and repair services.
  • Administration services – We are able to provide our business partners with a wide range of options to allow them to sell and administer a large range of insurance products via various different channels.
  • Insurance products – We provide our business partners with access to a range of standard and specialist products, to help them provide you with the right selection of insurance options.