Who We Are

Direct Group combines the latest technology and great customer service to provide insurance solutions to some of the UK’s best known insurance and retail brands. Founded in 1990, Direct Group has experienced rapid growth to become one of the largest insurance services providers in the UK.

Our business is backed by our parent company, the Ardonagh Group, and is built on a strong track record of providing customer service excellence. Our 600+ employees support us to confidently manage over 3 million customer policies each year, and handle thousands of customer interactions every day on behalf of our insurance and retail partners. Our business operates in three main areas:

  • Claims – Our friendly and experienced call centres including first notification of loss, validation services and fraud prevention
  • Administration services – to help  including insurance products, sales, service and marketing
  • Insurance products – Supporting our business partners to have access to provide you with the right selection of insurance options for you